Privacy Policy

Updated on 19th of July 2023

1 Introduction

PREFORM GmbH respects your privacy and we are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit preformacoustics.com our website and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies solely to information we collect on this Website and in e-mail, text and other electronic messages between you and this Website. It does not apply to information collected by us offline or through any other means, including on any other website operated by us or any third party (including our affiliates) that may link to or be accessible from or on this Website.

Please read this policy carefully to understand our current policies and practices regarding your information and how we will treat it. BY SUBMITTING PERSONAL INFORMATION TO US OR BY ACCESSING OR USING THIS WEBSITE, YOU GIVE YOUR CONSENT THAT ALL PERSONAL INFORMATION THAT YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSE DESCRIBED IN THIS PRIVACY POLICY, AND YOU AFFIRM THAT YOU ARE EITHER 18 YEARS OF AGE, OR POSSESS LEGAL PARENTAL OR GUARDIAN CONSENT, AND THAT YOU ARE FULLY COMPETENT TO CONSENT TO THIS POLICY.

This policy may change from time to time as set out below under Changes to our Privacy Policy. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy frequently for updates.

2 Children's privacy

Our Website does not knowingly intend to collect personal information from children under 13 years of age. If you are under 13, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

3 Who is the data controller

This is a data file shared by PREFORM GmbH (including its subsidiaries). PREFORM GmbH is the data controller.

Contact details below:

PREFORM GmbH, Umsatzsteuer ID-Nr. DE813570824
Esbacher Weg 15, 91555 Feuchtwangen, Germany

4 Contact details regarding privacy issues

To contact our Data Protection Officer, email info@preform.de.

5 Data subjects and the content of the register

The data subjects are our current or past customers, prospects, and persons who have consented to receive marketing communication. The data we may collect are basic information (such as name, email, phone number, company, title, country, and city), information relating to the customer relationship (such as information on orders, delivery addresses, and billing information), behavioral information (including information collected using cookies and other such technologies), and other Analytics Data.

Analytics Data is data that accumulates from the User’s use of our online services. Analytics Data may sometimes identify a User when processed alone or combined with other data. When this is the case, we will treat Analytics Data as Personal Data. We may collect the following Analytics Data when the User visits or interacts with our online services:

IP address
Device and device identification number
Browser type and version
Internet service providers
Date and time you used our services
Sites visited and the session duration
Internal user identification of the User if it is logged in to our services

6 Cookies

PREFORM tracks the behavior of the User with cookies. We use Google Analytics, Pipedrive, Leadfeeder and Facebook Pixel to analyze this data.

PREFORM uses Facebook and LinkedIn services for online marketing. If a User who visits PREFORM's website is logged in to their Facebook or LinkedIn accounts then this fact can be used for targeting ads of PREFORM's products to the User when he/she uses these services.

Consent for using the cookies mentioned above is requested when the User enters the website for the first time. The User has the right to withdraw their consent at any given time. You can Change your consent or Revoke your consent. To review your consent status and the description of different cookies in use, please visit this page.

More information about the privacy of Google services is available here.

More information about the privacy of Facebook services is available here.

More information about the privacy of LinkedIn services is available here.

More information about the privacy of Pipedrive is available here.

More information about the privacy of Leadfeeder is available here.

7 Purpose of processing personal data

We use information that we collect about you or that you provide to us, including any personal information for the following purposes: (a) to present our Website and its contents to you; (b) to provide you with information, products or services that you request from us; (c) to analyze and improve our products and services; and (d) to market PREFORM products and services. We collect and process your personal information for the following purposes:

Marketing

Marketing communication
Performing opinion surveys

Customer management

Delivering goods, services, and related invoices to you
Providing customer support for sold goods or services
Contacting you for contract management and for maintaining customer relationship
Managing customer contact details

Business development

Maintaining, developing, analysing, and keeping statistics on customer relationships
Planning and developing our business operations

8 Legal grounds for the processing of personal data

Legitimate interest

We may rely on our legitimate interest to process your personal data for other marketing and business development purposes, provided that such interests are not overridden by your interests, fundamental rights, or freedoms.

Contract

We need to process your personal information to fulfill customer orders and to provide services and support relating to PREFORM products.

9 Data sources

You: We primarily receive information directly from you when you contact us via email or our online forms.

Your employer organization: We may receive your information from your employer in connection with the business relationship between us and your employer.

Our partners: We may receive information regarding our end-customers from our partners.

10 Who has access (i.e. personal data processors)

Our subsidiaries: Some of your personal data may be accessible and processed by our subsidiaries.

Our authorized distributor partners: We may provide your personal information to our authorized distributor partners to assist you in acquiring our products.

Our service providers: We are using external service providers providing us, for example, marketing or email delivery services.

We ensure that all third parties are always bound by contracts, which sufficiently address data protection and confidentiality requirements.

11 Transfer of personal data to third countries

We use international cloud services in the processing of personal data and data may be transferred outside the EU/EEA in connection with those services. Furthermore, if you or the company you are representing are located outside of EU or EEA, we may transfer your personal information to our local subsidiary or authorized distributor partner.

If we do transfer personal data outside the EU or EEA, we will guarantee a sufficient level of data protection by, among other things, agreeing on matters related to confidentiality and processing as required by the legislation, e.g. by using model clauses adopted by the European Commission.

12 How long your information is stored

The retention period of your personal data depends on the information concerned and its purpose of use. We retain personal data for at least as long as they are needed for the execution of the purposes informed in this privacy notice. We regularly evaluate the necessity of data storage taking into account the applicable legislation. Additionally, we take reasonable measures to ensure that Personal Data that is incompatible, outdated or incorrect is not stored, but rectified or removed without delay.

13 How is your personal data protected

PREFORM uses different technical and organisational security measures in order to protect your Personal Data against unauthorised or unlawful processing, accidental loss or destruction, or damage in accordance with our internal security procedures covering the storage and destruction of Personal Data as well as access to Personal Data. Only the employees who need to process your personal data for the purposes mentioned above are entitled to access the system containing Personal Data. Each employee has a personal username and password to the system. The Personal Data is collected in databases that are protected by firewalls, passwords and other technical means.

14 Your rights

If you wish to use your rights, please contact our DPO via email. However, please note that not all of these rights can be exercised in all situations, depending on factors such as the basis for the processing of personal data.

Right of access
You have the right to inspect your personal data we have stored in our register.

Right to request the rectification of data
You have a right to request the rectification of inaccurate or incomplete personal data.

Right to request the erasure of data
You have a right to request the erasure of your personal data in certain cases (such as if the data is outdated or incorrect, or if the data processing is based on your consent).

Right to request the restriction of the processing of personal data and the right to object to the processing of personal data
You have a right to request the restriction of and to object to the processing of your personal data.

Right to withdraw consent regarding the processing of personal data
If the processing of personal data is based on your consent, you can at any time withdraw your consent regarding the processing of personal data.

Right to prohibit using personal data for the purposes of direct marketing
You have a right to prohibit using your personal data for the purposes of direct marketing and marketing or opinion surveys. Such prohibition may be given, for example, by unsubscribing from the mailing list according to the instructions provided in our marketing e-mails or by submitting a written request to the contact person of the register.

Right to prohibit profiling
You have a right at any time to prohibit using your personal data for the purposes of profiling.

Right to data portability
You may, subject to certain conditions prescribed by law, have the right to acquire your personal information in a machine-readable form and the right to transmit this data to another controller.

Right to lodge a complaint to the supervisory authority
You have the right to lodge a complaint concerning failures in the processing of personal data to the supervisory authority (Data Protection Ombudsman).

The California Consumer Privacy Act (CCPA) requires PREFORM to disclose if it sells Personal Data. PREFORM does not sell any Personal Data to third parties. Information of what data is processed and how it is processed among our online services is disclosed in this Privacy Policy.

In case you are a California resident, CCPA states that you still have the right to opt-out of PREFORM selling your Personal Data to external parties, in addition to disclosure and/or deletion of any of your Personal Data from PREFORM. Requests concerning the matter shall be delivered personally or in writing to the contact person referred to in section 4.

Changes to our privacy policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by e-mail to the e-mail address specified in your account, and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact information

To ask questions or comment about this privacy policy and our privacy practices, contact us using our “Contact Us” form, or via our number: +49 9852 907 0, or send an email to info@preform.de.